Refund Policy
We are committed to your satisfaction. Please read our refund policy carefully before placing any order.
Last updated: May 2, 2025✦ Our Commitment to You
At RabbiHossainLTD, we take every order seriously. Our goal is to deliver exactly what you pay for — on time and without issues. If something goes wrong on our end, we will make it right.
Eligible Refund Cases
You are eligible for a full or partial refund in the following situations:
- Service not delivered: If we fail to deliver your order within the promised timeframe and cannot provide an alternative.
- Wrong service delivered: If you received a different service or product than what you ordered.
- Technical failure: If the service stopped working within 24 hours of delivery due to our error (not user-side issues).
- Duplicate payment: If you were charged more than once for the same order.
- Order cancellation (before processing): If your order has not yet been processed, you may cancel for a full refund.
Non-Refundable Cases
Refunds will NOT be issued in the following circumstances:
- Digital goods already delivered: Once a premium subscription, activation code, or login credential has been delivered and confirmed working, it cannot be refunded.
- Gaming top-ups credited: Free Fire diamonds or other in-game credits that have already been added to your account are non-refundable.
- Change of mind: We do not accept refunds due to a change of mind after a service has been successfully delivered.
- User error: Incorrect information provided by the customer (e.g., wrong Player ID, wrong account details) is not eligible for refund.
- Third-party platform issues: Refunds are not available for issues caused by the platform (e.g., game server downtime, app policy changes).
- Violation of our Terms: Accounts or orders suspended due to policy violations are ineligible for refunds.
⚠ Important Note on Digital Services
All digital services (Premium Apps, subscriptions, gaming credits) are delivered instantly or within a short window. Due to the nature of digital goods, once delivered and confirmed, refunds are generally not possible. Please verify your order details carefully before completing payment.
Refund Timeframe
- Refund Request Window: Refund requests must be submitted within 72 hours of order placement or delivery.
- Processing Time: Once approved, refunds are processed within 3–7 business days.
- Payment Method: Refunds are returned via the original payment method (bKash, Nagad, or bank transfer as applicable).
How to Request a Refund
To submit a refund request, contact us through any of the following channels with your order details:
- Email us at [email protected] with the subject line "Refund Request – [Your Order ID]".
- Message us on WhatsApp at +880 1731-410341.
- Reach out via our Facebook page: facebook.com/rabbihossainltd.
- Include your full name, order date, service name, and reason for the refund request.
Have a Refund Issue?
Our support team typically responds within 2–6 hours. We're here to help resolve any concerns quickly.